About the Brand
Q. What is Lemmorte?
Lemmorte is a science-driven skincare brand that blends clinically proven global actives with advanced delivery technologies to target real skin concerns like acne, pigmentation, aging, and hair/scalp issues.
Q. Are Lemmorte products dermatologically tested?
Yes, all our formulations are dermatologically tested for safety and efficacy.
Q. Are your products cruelty-free and vegan?
Yes, Lemmorte products are cruelty-free. Most formulations are vegan, and details are always mentioned on the packaging.
Product Use & Safety
Q. Can Lemmorte products be used on sensitive skin?
Yes, our products are formulated to suit all skin types, including sensitive skin. However, we recommend doing a patch test before full application.
Q. Can I use multiple Lemmorte products together?
Yes! Our products are designed to complement each other. For example, you can pair a brightening cleanser with a pigmentation serum and sunscreen.
Q. Are Lemmorte products safe to use during pregnancy or breastfeeding?
Most of our products are safe. However, we recommend consulting your dermatologist before using active-based skincare during pregnancy.
Q. How long will it take to see visible results?
Results vary by concern and skin type. Generally:
- Acne products: 2–4 weeks
- Pigmentation & brightening: 4–8 weeks
- Anti-aging: 12 weeks of consistent use
Ingredients & Science
Q. What makes Lemmorte different from other skincare brands?
Unlike generic formulations, Lemmorte uses clinically proven actives (like Isobutylamido Thiazolyl Resorcinol, Biomimetic Peptides, Encapsulated Retinoids) with advanced delivery systems to ensure better penetration, faster results, and minimal irritation.
Q. Where do you source your ingredients from?
We source high-quality actives globally—from Europe, Korea, Japan, and the US—and manufacture responsibly in India.
Q. Are there harmful chemicals in your products?
No. Lemmorte is free from parabens, sulfates, mineral oil, and harsh irritants.
Order & Shipping
Q. Where can I buy Lemmorte products?
You can purchase from our official website www.lemmorte.com and Amazon India.
Q. Do you offer COD (Cash on Delivery)?
Yes, COD is available on our website and Amazon.
Q. How can I track my order?
Once your order is shipped, you will receive a tracking number via email and whatsapp message. You can use this number to track your shipment directly on the courier’s website, or you can track the order through our website by using the "Track Order" link available in the footer and top-right corner of every page.
Returns & Exchanges
Q. What is your return policy?
We accept returns on unopened and unused products within 7 days of delivery. For damaged or defective items, we offer a free replacement. For more details, please visit our policy page.
Q. What should I do if I receive a damaged product?
If you receive a damaged product, please contact our customer support team immediately and provide an unboxing video. We will resolve the issue and send a replacement at no additional cost.
Q. Do you ship internationally?
Currently, we ship only within India. International shipping will be available soon.
Special Programs
Q. What is the Lemmorte Assurance?
It’s our promise of science-backed, dermatologically tested, and result-oriented skincare. Every product undergoes multiple quality checks before reaching you.
Q. Do you have a loyalty or rewards program?
Yes! By shopping on our website, you can earn points, referrals, and special offers as part of our loyalty rewards program.
Q. Do you offer free samples?
Yes, we occasionally run free sample campaigns. Stay updated via our Instagram and website.
Customer Support
Q. How can I contact Lemmorte customer support?
You can reach our customer support team via email at support@lemmorte.com, through the contact form on our website, or by calling or WhatsApp at +91 - 90560 70077.